idSafe Pty Ltd ACN 619 617 435 (idSafe) takes your privacy seriously, and has created
What personal information do we
In general, you can visit our website without revealing personal information about
yourself. However, you must register and create an account with us to use our services.
During the registration process, we will collect information such as your name, date of
birth, email address, password, your contact details (address and telephone number),
your credit card information and billing address, and communications preferences.
When you use certain services through your account, you may be required to provide
additional personal information relating to those services. This is to enable us (or our
third party service providers) to provide the particular service to you. For example, if
you choose to use end point security for one or more devices, you will need to provide
your device details and device functionality, which we will link to your personal
information. As part of this service we may also collect your device IP address and
If you choose to use monitoring services for one or more pieces of identity information
(such as your passport, drivers' licence, or bank account), you will need to provide
details about that identity information, such as your passport or driver's licence
number, date of birth, and other identifying information that we request and you agree
If you request support from our 24 hour helpline, we will request that you provide us
with information that will enable us to assist you, such as your name, address, any
other information we may need to identify you, the services that you are using, and
information relating to those services. We will also record all calls to the 24 hour
helpline and collect information relating to the reason for your call. Your calls are
recorded for the purpose of documenting information which we (or our third party service
providers) require to provide services to you.
You may choose to purchase a couples or family subscription through your account, in
which case you will need to provide personal information relating to those other persons
that you nominate as part of that couples or family subscription. You must ensure that
of their personal information to us.
If you subscribe to our newsletter or request assistance through our website we will
collect your name and contact details to comply with your request.
You may elect to participate in one or more of our community forums, our surveys or
requests for feedback, or provide testimonials. Your participation in our forums and
your response to these surveys and requests, or your provision of a testimonial, are
voluntary, and you may decline to participate. However, we may collect any personal
information you provide to us through such participation or testimonials.
If you do not provide us with the personal information requested, we may not be able to
respond to your inquiry, or provide services to you.
We also may collect and use non-personal information about your use of our website, such
as Internet address or type of browser. In addition, we may track general information
about traffic on our websites.
We will retain your personal information during the period that we provide any services
to you, and for a reasonable period after you have ceased to use all of our services,
unless otherwise required or permitted by law (in which case we will retain it for the
period required or permitted by law). What is reasonable may differ depending on the
circumstances, for example we may retain information for a longer period when you submit
any queries or make any complaints to us.
Secure DNS Look-Up
We make available a secure browsing application as part of some of our services which
includes a secure Domain Name System (DNS) look-up service ( Look-Up Service ). The
Look-Up Service operates when you are using the secure browser and translates the domain
name (such as www.example.com) into the corresponding Internet Protocol (IP) numerical
address (188.8.131.528) that corresponds to that domain name. The Look-Up Service
collects the date and time of each DNS request and the domain name requested ( Look-Up
Statistics ). Look-Up Statistics are not personally identifiable but may be correlated
to your IP address and to the license key that was assigned to you when you registered
for one or more of our services, both of which are potentially personally-identifying
information. We temporarily store the Look-Up Statistics to monitor and improve our
quality of service, and to compile high-level aggregate information about the user of
our service. The Look-Up Statistics may be stored for up to 60 days.
How we use personal information
We use the personal information that we collect for the stated purpose – for example, if
we collect personal information to provide monitoring services in relation to that
personal information, we will only use that personal information for that purpose unless
you agree to any other purpose or purposes (such as those set out in this privacy
policy) or as permitted or required by law.
We may also use your personal information to:
- improve our website;
- improve our offerings and marketing and promotional efforts;
- customise your experience on our website or our app;
analyse the effectiveness of our services or our website (or portions of our
- provide support services;
- detect, prevent or otherwise address fraud, security or technical issues;
- establish your identity when you request our services;
- contact you with regard to your use of our website and app;
- notify you of new or additional products, features, services or promotions; and
- perform or improve our internal business functions.
We use non-personal information about web visitors and website traffic to assess the
performance of our websites and improve your website experience. We use the Look-Up
Statistics to provide you with the secure DNS look-ups, to monitor and improve the
quality of our service and for internal analysis regarding the user of our service.
We may use aggregated, anonymous web safety scores to monitor security levels,
recommend improvements and publish reports on web safety statistics. We may also use
de-identified information to conduct data analysis and research relating to the risk
and prevention of identity theft and related crimes.
Where you have provided us with personal information as part of an application for a
position with us, we may use that information to allow us to make an informed decision
about whether to proceed with your application. We may, as part of this recruitment
process, collect information about your education, employment history and similar
matters from you or third parties.
How we share your personal information
We may use third parties to:
- provide portions of the Look-Up Service;
host, design and provide customer experience management solutions on our website,
social media accounts, and app;
- process credit card information;
- provide marketing or billing services;
- tracking and interpreting our website's or app's use and analytics; or
- provide dark web monitoring services.
Insurance services will also be provided by a third party insurance provider.
As a result, we will share your personal information with those third party providers as
necessary for the third party to provide certain services to you. Any third party
receiving your information from us is required to hold such information in accordance
with applicable law and to use such information only for the stated purpose for which it
was provided. These third parties may also have their own separate privacy policies, and
may disclose your personal information to their third party service providers in
accordance with their privacy policies.
In some instances, our third party service providers may contact you directly for the
purpose of obtaining further information to provide a particular service to you on our
behalf. If this occurs, all personal information disclosed to the third party service
provider in the course of communications with them will be handled in accordance with
You agree and hereby authorise us to disclose your personal information to our third
limited to disclosing your personal information to our third party insurance service
provider or forwarding the details of any query or complaint to the relevant third party
service provider, who may contact you directly.
information with third parties.
If we merge with another company or if our company (or all or substantially all of our
assets) is acquired, the acquirer will own the personal information that we have
collected, but such ownership shall be subject to the terms of this privacy statement.
We may disclose your personal information where permitted or required by appropriate
legislation, including the Commonwealth Privacy Act 1988.
Overseas disclosure of personal
parties and related companies, which are located in the Philippines and the US.
Access to your personal information
You are responsible for ensuring that your personal information remains accurate and up
to date. You can access, update, delete or change your personal information by logging
in to your account and making such changes to your personal information as you require.
Please be aware that in some cases deletion of your personal information may mean that
we will no longer be able to provide some or all of our services to you.
If we send you marketing material, you can opt-out of receiving such marketing material
by using the opt out mechanism that will appear on each communication.
You can also request to access or change your personal information, including opting opt
out of receiving marketing material, by contacting us using the contact details set out
period after your request is made.
A cookie is a small text file that is stored on a user’s computer for record-keeping
on our website. If you have provided us with personal information, we link the cookies
to your information for the purpose of identifying you as a registered visitor to the
site, as described below.
There are two kinds of cookies–session cookies and persistent cookies. A session cookie
exists only for as long as you are visiting the website. Session cookies make it easier
for you to navigate our site and expire when you close your browser.
A persistent cookie remains on your hard drive for an extended period of time and
includes information such as your unique identifier for your browser. You can remove
persistent cookies by following directions provided in your Internet browser’s “help”
file. We use persistent cookies to confirm your identity as a registered user.
Persistent cookies also enable us to track and target the interests of our users to
enhance the experience on our website.
If you disable, reject or delete cookies, you may still use our website, but you may need
to occasionally re-enter information as you move through areas of the website.
Clear Gifs (Web Beacons, Web Bugs)
We, or our third party marketing firms, may occasionally use clear gifs in HTML-based
emails to let us know which emails have been opened by recipients. This allows us to
determine how effective our email campaigns may be and to improve our email marketing
efforts. If you would like to opt-out of these emails, please follow the directions at
the foot of the newsletter or HTML email or see “Access to your personal information”
Third Party Advertising and Links
We may include third party advertising and links to other websites, including websites
affiliated with network advertisers. Network advertisers who place advertisements or
collect non-personally identifiable information about you. In some cases, we may have
access to the information collected by network advertisers from our website. We may use
such information to identify other websites that you may have visited and/or to enhance
our marketing and promotional efforts (e.g., by directing advertisements to you based on
such information). To learn more about network advertisers and to opt-out of having this
information used by network advertisers, please visit
Once you click through a link or advertisement and leave our website, you become subject
practices of such other websites. We encourage you to be aware when you leave our
website, and to read the privacy statements of each and every website that collects
personally identifiable information.
Forums, Blogs & Discussions
If you elect to participate in a forum, blog or discussion on our website, you are solely
responsible for any personal information that you make available in that forum, blog or
discussion. In addition, we do not and cannot control what third parties may access such
information, and how they may use such information.
We take security measures consistent with industry practice to help protect against the
unauthorized disclosure, misuse, theft or alteration of your information. These measures
include the encryption of any credit card information or other sensitive personal
information that is transmitted to or from our websites. In addition, our web servers
are hosted in a secure server environment that uses a firewall and other intrusion
protection technology to protect against unauthorized access or interference.
Despite our mutual efforts, perfect security does not exist and you must acknowledge that
there is a certain amount of risk inherent in providing and receiving services over the
If you have any questions about the security of our website, or that of our partners,
Use of the website by those under 18
Our website and the subdomains within it are intended to be accessed and used only by
adults and are not directed to those under the age of 18. We do not knowingly permit
registration or submission of personally identifiable information by anyone under the
age of 18 , except if they are nominated as part of your subscription.
the changes become effective. Your continued use of our website, app or services after
any such modification means that you accept the modified policy. Each time you use our
website, app or services, the latest version of the policy will apply.
practices, please contact our Privacy Officer at firstname.lastname@example.org. We will respond to
your questions or complaints as soon as practicable, and in any case within 30 days.